Privacy Policy
Your privacy and the security of your personal information are important to
us.
Genetics-Edge Policies
Last Updated: 1-1-2026
These Policies apply to all clients, participants, and users of Genetics-Edge services, programs, reports, coaching, and related offerings (“Services”). By purchasing, enrolling in, or participating in Genetics-Edge Services, you agree to these Policies.
1. Scope of Services Policy
Genetics-Edge provides genetic-based wellness education, personalized reporting, and health coaching support only.
Genetics-Edge does not provide medical diagnosis, treatment, emergency services, or crisis intervention.
Services are educational and informational in nature and are not a substitute for professional medical care.
Participation does not create a doctor–patient, therapist–patient, or clinician–patient relationship.
Clients are encouraged to work with their physician or licensed healthcare provider for all medical concerns
2. Genetic Information & DNA Policy
Genetic insights provided through Genetics-Edge:
Are based on current scientific research, which may evolve over time
Reflect predispositions and tendencies, not guarantees
Do not predict health outcomes with certainty
Genetics-Edge may use third-party platforms (including OmicsEdge) to generate genetic reports and insights. Use of third-party platforms is subject to their own terms and privacy policies.
Clients retain ownership of their genetic data, subject to third-party platform requirements.
3. No Medical Advice Disclaimer
Information provided through Genetics-Edge:
Is not medical advice
Does not diagnose, treat, cure, or prevent disease
Should not be used to make medication changes or clinical decisions without physician supervision
Always consult a qualified healthcare professional before making health-related decisions.
4. Emergency & Mental Health Policy
Genetics-Edge does not provide emergency, urgent, or crisis care services.
If you experience:
A medical emergency
Severe or worsening symptoms
Suicidal thoughts, panic, or emotional distress
You agree to seek immediate assistance from emergency services or a licensed healthcare professional. Genetics-Edge is not responsible for emergency intervention or crisis response.
5. Client Responsibility Policy
Clients are solely responsible for:
Their health decisions, behaviors, and lifestyle choices
How they interpret and implement the information provided
Consulting appropriate healthcare providers when needed
Participation in Genetics-Edge Services is voluntary. Clients assume all risks associated with lifestyle changes or actions they choose to take.
6. Communication & Response Time Policy
Genetics-Edge communicates primarily via email and scheduled sessions.
Typical response time is 1–2 business days, excluding weekends and holidays
Genetics-Edge does not provide on-demand or 24/7 support
Messages sent outside business hours will be addressed during the next business day
Genetics-Edge does not offer emergency or real-time messaging support.
7. Scope of Services & Additional Requests Policy
Services are limited to what is explicitly included in the client’s purchased package.
Requests outside the agreed scope—such as additional report reviews, extended research, unscheduled consultations, or extensive messaging—may require an additional fee or a separate agreement.
8. Client Conduct Policy
Genetics-Edge is committed to providing a respectful, professional environment.
Abusive, harassing, threatening, or inappropriate behavior toward Genetics-Edge or its representatives may result in termination of Services without refund.
9. Client-Provided Information Policy
Genetics-Edge relies on information provided by clients, including health history, lifestyle details, questionnaires, and self-reported data.
Genetics-Edge is not responsible for inaccuracies, omissions, or outcomes resulting from incomplete, inaccurate, or outdated client-provided information.
10. Appointments, Scheduling & Attendance Policy
Appointments must be scheduled in advance
A minimum of 24 hours’ notice is required to cancel or reschedule
Appointments may be rescheduled a maximum of one (1) time
Missed appointments or late arrivals (10+ minutes) may be forfeited
Clients will pay $250 for a 2nd missed appointment
Unused sessions may expire based on the client’s package support window.
11. Processing Times & Delays Policy
Timelines for:
DNA processing
Genetic report generation
Third-party platform access
Are estimates only. Delays may occur due to laboratory processing, sample quality, technical issues, or vendor availability. Delays do not constitute a breach of service and do not qualify for refunds unless stated otherwise in writing.
12. Fees, Payments & Refund Policy
All fees are due according to the agreed payment plan.
Unless otherwise stated in writing:
No refunds are issued once onboarding, intake, genetic data review, or report preparation has begun
DNA kits, laboratory services, and third-party processing fees are non-refundable once initiated
Coaching services are non-refundable once delivered
Clients are responsible for all applicable taxes.
13. Privacy & Confidentiality Policy
Genetics-Edge takes reasonable measures to protect client information.
Information may be shared:
With client consent
With authorized third-party vendors (such as OmicsEdge) to deliver Services
When required by law, court order, or legal obligation
Electronic communication (email or text) is not guaranteed to be secure. Clients consent to electronic communication by participating in Services.
14. Session Recording Policy
Coaching sessions may be recorded for documentation, quality assurance, training, or internal review purposes.
Recordings are treated as confidential and handled in accordance with Genetics-Edge privacy practices.
15. Intellectual Property Policy
All Genetics-Edge materials—including reports, frameworks, guides, handouts, and educational content—are proprietary.
Clients may not copy, distribute, resell, or publish Genetics-Edge materials without prior written permission.
16. Results Disclaimer
Individual results vary.
Genetics-Edge does not guarantee specific outcomes, timelines, or health improvements. Results depend on many factors, including personal participation, consistency, genetics, environment, and external variables.
17. Technology & Platform Availability Policy
Access to digital platforms, reports, or portals may occasionally be interrupted due to maintenance, updates, or technical issues.
Temporary outages or platform limitations do not constitute a breach of service.
18. Limitation of Liability
To the fullest extent permitted by Pennsylvania law, Genetics-Edge is not liable for indirect, incidental, consequential, or special damages arising from participation in Services.
Clients accept responsibility for their decisions, actions, and outcomes.
19. Governing Law
These Policies are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles.
20. Policy Updates
Genetics-Edge reserves the right to update these Policies at any time.
Updated versions will be posted on the Genetics-Edge website or client portal. Continued participation in Services constitutes acceptance of updated Policies.
21. Contact Information
For questions regarding these Policies or Genetics-Edge Services, contact:
Genetics-Edge
Genetics-Edge Policies
Last Updated: 1-1-2026
These Policies apply to all clients, participants, and users of Genetics-Edge services, programs, reports, coaching, and related offerings (“Services”). By purchasing, enrolling in, or participating in Genetics-Edge Services, you agree to these Policies.
1. Scope of Services Policy
Genetics-Edge provides genetic-based wellness education, personalized reporting, and health coaching support only.
Genetics-Edge does not provide medical diagnosis, treatment, emergency services, or crisis intervention.
Services are educational and informational in nature and are not a substitute for professional medical care.
Participation does not create a doctor–patient, therapist–patient, or clinician–patient relationship.
Clients are encouraged to work with their physician or licensed healthcare provider for all medical concerns
2. Genetic Information & DNA Policy
Genetic insights provided through Genetics-Edge:
Are based on current scientific research, which may evolve over time
Reflect predispositions and tendencies, not guarantees
Do not predict health outcomes with certainty
Genetics-Edge may use third-party platforms (including OmicsEdge) to generate genetic reports and insights. Use of third-party platforms is subject to their own terms and privacy policies.
Clients retain ownership of their genetic data, subject to third-party platform requirements.
3. No Medical Advice Disclaimer
Information provided through Genetics-Edge:
Is not medical advice
Does not diagnose, treat, cure, or prevent disease
Should not be used to make medication changes or clinical decisions without physician supervision
Always consult a qualified healthcare professional before making health-related decisions.
4. Emergency & Mental Health Policy
Genetics-Edge does not provide emergency, urgent, or crisis care services.
If you experience:
A medical emergency
Severe or worsening symptoms
Suicidal thoughts, panic, or emotional distress
You agree to seek immediate assistance from emergency services or a licensed healthcare professional. Genetics-Edge is not responsible for emergency intervention or crisis response.
5. Client Responsibility Policy
Clients are solely responsible for:
Their health decisions, behaviors, and lifestyle choices
How they interpret and implement the information provided
Consulting appropriate healthcare providers when needed
Participation in Genetics-Edge Services is voluntary. Clients assume all risks associated with lifestyle changes or actions they choose to take.
6. Communication & Response Time Policy
Genetics-Edge communicates primarily via email and scheduled sessions.
Typical response time is 1–2 business days, excluding weekends and holidays
Genetics-Edge does not provide on-demand or 24/7 support
Messages sent outside business hours will be addressed during the next business day
Genetics-Edge does not offer emergency or real-time messaging support.
7. Scope of Services & Additional Requests Policy
Services are limited to what is explicitly included in the client’s purchased package.
Requests outside the agreed scope—such as additional report reviews, extended research, unscheduled consultations, or extensive messaging—may require an additional fee or a separate agreement.
8. Client Conduct Policy
Genetics-Edge is committed to providing a respectful, professional environment.
Abusive, harassing, threatening, or inappropriate behavior toward Genetics-Edge or its representatives may result in termination of Services without refund.
9. Client-Provided Information Policy
Genetics-Edge relies on information provided by clients, including health history, lifestyle details, questionnaires, and self-reported data.
Genetics-Edge is not responsible for inaccuracies, omissions, or outcomes resulting from incomplete, inaccurate, or outdated client-provided information. If we become aware of a suspected data breach, we will promptly investigate, secure our systems, limit further exposure, and document the actions taken. We will notify affected clients and appropriate authorities as required by law, explain what information may be involved, and provide clear steps clients can take to protect themselves.
10. Appointments, Scheduling & Attendance Policy
Appointments must be scheduled in advance
A minimum of 24 hours’ notice is required to cancel or reschedule
Appointments may be rescheduled a maximum of one (1) time
Missed appointments or late arrivals (10+ minutes) may be forfeited
Clients will pay $250 for a 2nd missed appointment
Unused sessions may expire based on the client’s package support window.
11. Processing Times & Delays Policy
Timelines for:
DNA processing
Genetic report generation
Third-party platform access
Are estimates only. Delays may occur due to laboratory processing, sample quality, technical issues, or vendor availability. Delays do not constitute a breach of service and do not qualify for refunds unless stated otherwise in writing.
12. Fees, Payments & Refund Policy
All fees are due according to the agreed payment plan.
Unless otherwise stated in writing:
No refunds are issued once onboarding, intake, genetic data review, or report preparation has begun
DNA kits, laboratory services, and third-party processing fees are non-refundable once initiated
Coaching services are non-refundable once delivered
Clients are responsible for all applicable taxes.
13. Privacy & Confidentiality Policy
Genetics-Edge takes reasonable measures to protect client information.
Information may be shared:
With client consent
With authorized third-party vendors (such as OmicsEdge) to deliver Services
When required by law, court order, or legal obligation
Electronic communication (email or text) is not guaranteed to be secure. Clients consent to electronic communication by participating in Services.
14. Session Recording Policy
Coaching sessions may be recorded for documentation, quality assurance, training, or internal review purposes.
Recordings are treated as confidential and handled in accordance with Genetics-Edge privacy practices.
15. Intellectual Property Policy
All Genetics-Edge materials—including reports, frameworks, guides, handouts, and educational content—are proprietary.
Clients may not copy, distribute, resell, or publish Genetics-Edge materials without prior written permission.
16. Results Disclaimer
Individual results vary.
Genetics-Edge does not guarantee specific outcomes, timelines, or health improvements. Results depend on many factors, including personal participation, consistency, genetics, environment, and external variables.
17. Technology & Platform Availability Policy
Access to digital platforms, reports, or portals may occasionally be interrupted due to maintenance, updates, or technical issues.
Temporary outages or platform limitations do not constitute a breach of service.
18. Limitation of Liability
To the fullest extent permitted by Pennsylvania law, Genetics-Edge is not liable for indirect, incidental, consequential, or special damages arising from participation in Services.
Clients accept responsibility for their decisions, actions, and outcomes.
19. Governing Law
These Policies are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles.
20. Policy Updates
Genetics-Edge reserves the right to update these Policies at any time.
Updated versions will be posted on the Genetics-Edge website or client portal. Continued participation in Services constitutes acceptance of updated Policies.
21. Contact Information
For questions regarding these Policies or Genetics-Edge Services, contact:
Genetics-Edge
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by Tracy Eisenman
Personalized genetics-based wellness for women over 40. From guessing to knowing.
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